Thank you for choosing products from Croonian LLC (hereinafter referred to as “we” or “us”). We hope you are satisfied with your purchase. If you are not completely satisfied with your product after purchase, we offer the following refund and return policy to ensure your rights and satisfaction.

1. Refund Policy Overview
   We allow refunds or exchanges within 30 days of receiving your product. The product must be unused and retain all tags, packaging, and original accessories.
2. Refund Conditions
   To be eligible for a refund, the product must meet the following requirements:
   The product must be unused and in its original condition;
   All original tags and packaging must be retained;
   The order confirmation or receipt from the time of purchase must be provided;
   The return request must be submitted within 30 days of receiving the product.
3. Return Process
   The return process is as follows:
   Request a return: Please contact our customer service team via email at paula@croonian.store and provide your order number and reason for return.
   Obtain return authorization: We will review your return request and provide a Return Merchandise Authorization (RMA) number and detailed return instructions for eligible orders.
   Prepare the return package: Please place the product, along with the original packaging and all accessories, in a package and clearly mark the return authorization number on the package. Ensure the package is secure to prevent damage during transit.
   Ship the product back: Ship the package to the following return address: 1976 W ANITA AVE, WICHITA, KS 67217
   Shipping method: Please use a reliable shipping method of your choice to return the product and retain the shipping receipt as proof of return.
4. Refund Processing Time
   Once we receive and review your returned product:
   We will process the refund within 5 business days.
   The refund will be issued to your original payment method, and the processing time depends on your payment institution, which may take additional time to reflect in your account.
5. Exchange Policy
   For exchange requests, please follow the return process to return the old product and specify the product you wish to exchange it for when submitting your request. We will process your exchange request after confirming the return. 6. Customer Support
   If you have any questions or need further assistance during the return or refund process, please feel free to contact us through the following methods:
   Email: paula@croonian.store
   Phone: +1 316-799-7256

We are committed to providing you with excellent service and hope you are satisfied with every purchase. If you have any other questions, please do not hesitate to contact us.